Frequently Asked Questions
These are our frequently asked questions. We hope you find what you were looking for.
Want to know more? You can message us anytime, for any reason, we’d love to hear from you.
I see your notebooks have FSC certified paper. What does FSC certified mean?
Yes, we are proud to say we do! FSC stands for the Forest Stewardship Council. It is an international non-profit organization established in 1993 to promote responsible management of the world's forests. The FSC does this by setting standards on forest products, along with certifying and labeling them as eco-friendly. Products with the FSC label are identified as products with their roots from well-managed forests.
Can I wash my Beauty Bag? YES! BUT…
You can most definitely wash your Beauty Bag! We recommend machine or hand washing it in cold water alone or with dark colors. Your bag is lined with denim and the denim may run with the first few washes. DO NOT put your bag in the dryer or the lining will shrink and wrinkle. Allow it to air-dry instead! Do not bleach.
Do you accept returns?
We do! If you are not entirely satisfied with your purchase, our products can be returned within 30 days of the original purchase of the product. The product cannot be used or damaged and you need to provide proof of purchase. You also need to obtain a RMN number from us first! Be sure to send us an email, so we can provide you with that number. (Email: email@example.com or click here: CONTACT)
Send the product, the receipt or proof of purchase and the RMN number, to: Giana Aurora 26 Bristol Drive, Middletown, NY 10941 USA
Shipping charges incurred in connection with the return of a product are refundable.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Who designed/made your products? They look very professh!
Thank you! Owner and designer, Giana Aurora, custom designs all items down to every small detail! She loves having creative freedom to design as inspiration arises and enjoys putting a personal touch on each piece. We partner with three production companies to manufacture our Bella Papel products. Art of Where produces all of our Bigs, Littles, Spirals, and Beauty Bags. Printify works with SPOKE Custom to create our Tumblers and Mugs, and we get our Stylos from Promotique by vistaprint!
Can I find Bella Papel in stores?
Yes, at one store, and hopefully more soon! BPS Notebooks and Beauty Bags are happily sold at Tranquillo Vi Day Spa located in Middletown, NY. We also have an ETSY SHOP! If you’re purchasing from Canada, Etsy makes it easy for you to see our products in CAD dollars, so you won’t have to wonder about exchange rates.